Business Bytes

A Knowledge Sharing Platform for Growth Companies

There are certain essentials which you have to follow if you want to make a system work or for the system to be successful. The first and the foremost important thing is discipline. So if you are working with discipline, entering information with due diligence - what happens is you have access to real time information within no time.

Single Platform. Multiple Demonstrations.

Since we were already using Microsoft Dynamics NAV, everybody was so used to using NAV that implementing & getting people to use Microsoft Dynamics CRM was not really a challenge. All the icons, the look & feel of the platform, the interface – everything was familiar. So it was not something which was totally new for us. Everybody knew how information was flowing across NAV, so when we bought CRM, it was not really a very big challenge in terms of change management.

It will only improve with time

If you go to a small company, where I say 30 to 40 people are implementing a system, there is a probability that the company might disintegrate at any point of time in future. The partners would divide and go their own way. In such a case, one can never be sure whether the product being implemented would last after say 5 years or 20 years.

One of the key drivers of any organization is IT. When I travelled abroad, I saw that a function is being performed by a very few people. Here, in India, everything is done manually – papers get transferred from one desk to the other; and in the process they get either lost or damaged. Storing and retrieving them is a problem. Handwriting is also an issue, everybody has a different handwriting. When somebody writes something on a document, not everybody can read it. But if you have a something coming out of a system, which is already documented, the case is different.

In most industries, businesses have a wish list of what they want from an ERP. But unfortunately they do not know how they want it. We had 6-7 failures to be honest, and that is when we realized that we were making a blunder. Every time a solution provider would come to us, we did an analysis of why is it that other companies are able to successfully implement it whereas we are not able to do it. We eventually found that there is a very big gap. We ourselves did not really know, as to what we wanted.

Before we implemented NAV, we had discussions with a number of solution providers. Our understanding of an ERP at that point of time was very different from what it is today. We thought that it is possible to get everything from an ERP and we used to tell them what we want – minutely & verbally. A team would come and sit in front of me and I would begin to talk. They would take notes of what we require and then come back in 10-15 days with something to show us.

In e-Commerce, it is not about making customers speak to a nice customer care agent, it is not about customer care running 100 contact centers. It is about the consumer experience on my portal.

Is he getting the relevant product that he wants to buy? Is he able to track his orders? Is he able to do assisted shopping?

Frankly, for a not-for-profit organization like us, making a huge investment in an ERP is not something which we can easily do. Organizations that are profit making entities, who have revenue generation as an essential part of their business have that much more leeway in terms of doing these kinds of investments. But for a charity to be able to make these investments is a big challenge because donors usually just want funds to flow to program interventions that they are supporting.

Our decision to go for NAV was largely because of the cost factor. It offered a better price-value proposition vis-à-vis other solutions.

Being operative in the SMB market and being an investment led e-Commerce Company – it is really very tough to think about the decision of implementing a high end solution such as an SAP or an Oracle ERP – just because of the fear of the cost of licenses.

Our decision to go for NAV was largely because of the cost factor. It offered a better price-value proposition vis-à-vis other solutions.

Being operative in the SMB market and being an investment led e-Commerce Company – it is really very tough to think about the decision of implementing a high end solution such as an SAP or an Oracle ERP – just because of the fear of the cost of licenses.

Subscribe

Partner



latest from twitter

Transform your manufacturing and supply chain operations with Dynamics 365 Supply Chain Management. For more detai… https://t.co/08vBN6bgCn

New pricing and licensing for Microsoft Dynamics 365 Unified Operations apps planned for October 2019 In October,… https://t.co/umSeKrWZPk

Nucleus Research recognizes Microsoft as a Leader in the 2019 ERP Value Matrix Learn why robust capabilities, flex… https://t.co/CnwWL1cSN3

Stay in good health and achieve greater heights of success, wishing you a wonderful year ahead. Alletec wishes a v… https://t.co/dkkcqFCJGq

Contact Address

  Alletec PTY Ltd, Level 2B, 43 Hunter St., Parramatta NSW 2150
   +61 4 6615 0309
    info@alletec.com

Follow Us