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Why Do You Need An ERP Team And Not Just a Manager?

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Problems Kick In If Your Key Resource Leaves

Most businesses hire a lone ERP project manager to coordinate with the solution provider during & post ERP implementation.

However, if this key person in charge of and acquainted with the system quits; usage & troubleshooting becomes more of an issue than an ease – creating a pressing need to onboard or train additional users to meet system support needs. This is a cost to the company in terms of training as well as in terms of the lost productivity.



It happened with us - the key person left the company; a gap was created because somebody else who was not as proficient was handling the system. The key person who initiated the development and the person who implemented it were different – resulting in a huge gap in expected & actual outcomes.

In another instance, the concentrate consumption was being captured incorrectly because there was a flaw in the system. Though we would have bought sugar, it wouldn’t get consumed. It would reflect in the balance sheet as sugar stock while our stock reports would show that there was no stock of sugar. This led us to redo the data multiple times in order to finalize the trial balance. All this happened because the guy who initially defined the whole process had left. We then had to ask our partner for dedicated support – until we found another experienced resource, which again is a challenge – making it pretty expensive.

So, for such big implementations, a team of at least 2 people should be present at any point of time so that by the time any of them leaves, there has been sufficient knowledge sharing to be able to maintain continuity in system development or support. This saves lot of time & effort wasted in redoing things from scratch.

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