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Ensure That Your ERP Provider Understands Your Business Well

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SMBs in the e-Commerce space often face the same challenge while implementing an ERP – having a partner who doesn’t quite understand their business, their working model and their solution needs.

When an e-Commerce setup decides to implement an ERP, it is way different from an implementation being done for an automobile company or a factory or a retail store. Such an implementation has to be done with a completely different mindset. More often than not – this is missing in the partner.

Typically, a partner would be having more experience of implementing an ERP solution in the automobile industry wherein the stake would be high, where the kind of warehousing is completely different from what we do.

In e-Commerce, especially in e-Retailing business, there is a persistent warehouse and there is a non-persistent warehouse. Persistent warehouse is one where you have physical goods which move in and out. On the other hand, a non-persistent warehouse is one where I get the order from the customer and directly pass it on to the vendor without having to maintain physical inventory. FashionAndYou, for example, has a mixed model.

In such a scenario, it is very tough for an implementation partner who comes with a background of implementations in the automobile industry – where everything is persistent – and start implementing with that mindset. It is hard for the implementation team to understand the e-Commerce business model often resulting in bad implementations.

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